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Unwanted Prisoner Contact Service

The Unwanted Prisoner Contact Service is a national service that stops victims of crime, including domestic abuse survivors, witnesses or any member of the public, receiving unwanted contact from prisoners.

Who can use it?

It can be used by anyone who wishes to stop contact from prisoners. It protects victims of crime and survivors of domestic abuse.

This includes:

  • stopping unwanted letters
  • blocking phone calls
  • texts
  • messages from a prisoner


Run by His Majesty’s Prison and Probation Service, this is a service that anyone can use, including:

  • a member of the public (including all victims/domestic abuse survivors/witnesses of crime),
  • the police,
  • probation practitioner/ victim liaison officer acting on behalf of the victim/survivor
  • a family member or friend acting on behalf of the victim/survivor
  • or an organisation working on behalf of the victim/survivor to block the contact i.e., solicitors, victim and/or domestic abuse organisations.

How do I access the service?

The process to stop contact is simple, fast, and easy.

The quickest way is to use the ‘Stop prisoner contact’ online form on GOV.UK as the first step in reporting unwanted contact, you can use the QR code below:

Or by going to: Unwanted Prisoner Contact (justice.gov.uk)

What if I’m concerned about a prisoner being released? 

You can use the service if you are worried about someone being released from prison.

For more information or to make an enquiry, you can contact the service by:


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